Shipping and Returns

We make it our goal to ship your order out within one to two business days, although during new release times that may not be possible.

All orders with USPS.  90% of orders are shipped with a tracking number which is automatically emailed to you when your package goes out. 

Packages are not shipped with insurance, but it can be provided for an additional fee.  Please email us before placing your order if you'd like insurance added.

Once your package has been picked up by USPS its delivery speed is out of our control.

If you accidentally entered the wrong address when filling out your transaction don’t panic. Please contact us ASAP to correct the address.

If we have already shipped your package, you will be responsible for contacting USPS and if the package gets sent back to us you will need to pay for return shipping.

Unfortunately at this we are unable to offer international shipping.

We have a 30-day return policy, which means you have 30 days from the purchase date to request a return. Returned items must be unopened and in their original condition and packaging with the receipt or proof of purchase.

No items with a smoke smell or other odors can be returned.

Due to copyright laws, printed patterns and books cannot be returned. This includes all
cross stitch, embroidery, and needlepoint patterns, whether sold as part of a kit or
separately.

Sale items and gift cards cannot be returned.

To start a return, you can contact us at theneedleworknook@yahoo.com.

Please note that returns will need to be sent to the following address:

163 Delaware Ave Suite 100 Delmar, NY 12054.

Customers are responsible for return postage, and please be aware that the original shipping charges cannot be refunded.

It is recommended that you insure your return shipment for its full value. The Needlework Nook cannot be responsible for uninsured packages.

Your refund for the purchase price of the item will be issued back onto your original
method of payment once the returned item(s) has been received by The Needlework Nook.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at theneedleworknook@yahoo.com.

Please inspect your order upon reception and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.